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PRODUCT INFORMATION
If you have an old print catalogue and are interested in items which are not yet
on the site, or want to enquire if they are still available, drop us an email at
sales@silentmusic.net or phone us directly
at 1-800-388-6663.
PLACING AN ORDER
You can use the website, fax it to us (323-662-8885), or send your order via email 24 hours a day. Our
office hours are 9am to 6pm Pacific Time - we love phone orders!
BACKORDERS
Silent Music does not backorder unless the customer specifically request we
do so. we never make poster substitutions without permission.
ORDER PROCESSING
Orders are processed in the order received with the exception that orders consisting of primarily
"onesies" or single quantities, might take longer to process during busy seasons
Christmas, Back to School). Further, orders consisting primarily of onesies will
be subject to a processing fee of $15.00 or 25 cents per poster, whichever is greater.
SHIPPING
All domestic orders will ship FedEx ground.
Most orders ship within 2 business days, if this is not possible for any reason you will be notified.
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MINIMUM ORDERS
$100, orders less than $175 subject to a $10 processing fee.
STICKERS: min 5 per style, minimum 10 packs total.
POSTCARDS: multiples of 10 per style, minimum 10 packs total.
POSTERS: $100 minimum. No per item minimum, however, orders
which are predominantly 1 or 2 items per style will have an additional handling fee
added in order to compensate for the extra processing time. You will also find that
orders with only one or two giant posters can result in higher shipping charges as
they will have to be packaged in order to compensate. Postcards and stickers do not
count towards the poster minimum due to packaging restrictions. If you have any feedback
or requests, please drop us an email at
sales@silentmusic.net.
*note - postcards and stickers ordered without posters are subject to a $100.00 minimum.
COLLECTIBLES
If an item is listed as a "collectible" there may be a limit on how many you will receive.
We generally restrict collectible titles to 3 per customer per order in order to ensure
everybody has a chance to purchase the item. We hope you understand.
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SHOPPING CART
Please keep in mind the shopping cart is designed for single session use! Once
you log off or are timed out (60 minutes) from the wholesale site, the contents are
emptied. We are working on a system which will store the unfinished orders and hope
to have it available soon. Remember it is 60 minutes from your (LAST ACTIVITY),
not 60 minutes from the login. As long as you keep a window open and do something every now
and then it will stay active. You may actually find it easier to jot the item numbers down
by hand either on our order form (click here for an order form) or plain paper and
fax or email your order instead.
BACK IN STOCK SOON
If a title is marked "backorder now" this will not prevent you from
placing it in your cart, however, unfortunately, it doesn't get it into your actual order so
please watch out! We try to keep the inventory as accurate as possible to prevent disappointment.
We only process a backorder if it is large enough to qualify as an order on its own and even
then, only after confirmation.
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POSTCARDS
We are adding postcards to the site as time allows. There are over 2000 postcard designs in our inventory so this is a time
consuming process. Either way, when placing a postcard order please note that cards are always sold in multiples of 10.
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BEST VALUE FOR POSTCARDS
Allow us to pick your postcard order for you. Of course you can send us in the right direction
by giving us an idea of your store's direction and tastes. You can also tell us what you don't
need or want. You never get the same order twice and we get the fun of playing with cards.
Of course it is in our best interest to send the very best we have to offer so you will
order again. If you have ordered posters it makes it even easier to know your tastes. If you
do this the price is $4 / 10 pack (40 cents each). This is the
most popular way to order postcards and if you have ordered more than 100 titles
you will always get a few extra "just in case" titles for free. Just tell us how
many styles you want in your postcard assortment and let us take it from there.
You can do this by calling us at 1-800-388-6663 or email your assortment
request to sales@silentmusic.net.
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PICK YOUR OWN POSTCARD ASSORTMENT
Because these orders
take about 10 times longer to pull the price is a bit higher (price breakdown below).
If you order more than 100 designs the discount will be applied when we process your order. On postcard
orders you will get substitutions on out of stock items but they will always be for the same band/movie. If
nothing is available (say, for example we only have ONE Stevie Wonder design) of course we would make no substitution.
Don't worry, if asked for wanted Motorhead you won't end up with Cher!
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